Your client area lets you power your VPS on and off, open a console, watch resource usage, take snapshots, reinstall the OS and manage billing, all without opening a support ticket.
Getting to your VPS management page
- Log in to your account on our website.
- Go to Client Area → My Products & Services.
- Find your VPS in the list and click the Manage button beside it.
You'll land on the Product Details page. The left-hand menu has three groups (Overview, Actions and Additional Tools), and the same tools also appear as buttons in the main area.
At a glance: service card and usage
The top of the page shows what you have and how much of it you're using.
- Service card (blue): your plan name, e.g. Virtual Private Server Linux – VPS Cloud Express 1, with your server's hostname underneath.
- Disk Usage: space used against your plan's allowance, in MB (e.g.
0 M / 40960 Mon a 40 GB plan). - Bandwidth Usage: data transferred this billing period, in MB. Plans with unmetered bandwidth show
Unlimited M.
The Last Updated time under the gauges shows when these figures were last refreshed, so they may lag a little behind live usage.
Power actions and the console
The Actions panel controls your server's power, much like the buttons on a physical machine. Use Shut Down for a normal power-off and keep Stop for when the server is frozen.
|
Button |
What it does |
When to use it |
|---|---|---|
|
Start |
Powers the VPS on |
The server is stopped or shut down |
|
Reboot |
Restarts the VPS |
After kernel updates, or to recover a slow server |
|
Shut Down |
Asks the OS to power off cleanly, closing services and saving data |
Normal power-off |
|
Stop |
Cuts power immediately, like pulling the plug |
Only when the server won't respond to Shut Down; unsaved data may be lost |
|
Open noVNC Console |
Opens your server's screen in a browser tab |
Log in when SSH is unreachable, e.g. after a firewall lockout or network misconfiguration |
Using the noVNC console
The console works even when networking or SSH is broken, because it connects to the server's virtual screen rather than over the network.
- Click Open noVNC Console. A new browser window shows your server's login prompt.
- Log in as the user you provisioned with your server password. SSH keys don't work here; you need the password.
- Fix the problem. For example, if CSF has blocked you, run
sudo csf -dr <your-ip>orsudo csf -tr <your-ip>.
If the screen is black, click inside the window and press Enter to wake it.
The Information panel
The Information panel at the bottom of the page shows your server's live status and specs. Check it first when something seems wrong.
|
Field |
What it shows |
Example |
|---|---|---|
|
Status |
Whether the VPS is powered on |
Running |
|
Hostname |
The server's name, usually your domain |
yourdomain.ca |
|
Uptime |
Time since the last boot |
2 days 04:01:39 |
|
CPU Usage |
Current CPU load across all cores |
1.10 % of 2 Cores |
|
Memory |
RAM in use against your plan's total |
764.93 MiB / 4 GiB |
|
Backups Files Limit |
How many backup files you can keep |
2 |
|
Network Rate |
The server's maximum network speed |
63 MB/s (504 Mbps) |
|
Boot Order |
The disk the server boots from |
scsi0 |
|
SSH Public Key |
The name of the SSH key installed on the server |
your key name |
|
Root Disk |
Size of the main disk |
40 GB |
|
Bandwidth Usage |
Data transferred this period against your allowance |
1539 MB / Unlimited |
The pencil icon in the panel's top-right corner lets you edit some of these settings.
Account actions
The Actions group in the left-hand menu covers your service and billing rather than the server itself.
|
Menu item |
What it does |
|---|---|
|
Change Password |
Sets a new user password for the VPS (Requires a reboot to take effect) |
|
Upgrade/Downgrade |
Moves you to a different VPS plan (more or less CPU, RAM or disk) |
|
Upgrade/Downgrade Options |
Adds or changes individual add-ons without changing plan |
|
Renew Service |
Pays for the next billing period early |
|
Request Cancellation |
Asks us to cancel the VPS, either immediately or at the end of the billing period |
Before cancelling or downgrading disk space, take a backup of anything you want to keep. Data on a cancelled VPS cannot be recovered.
Additional tools
These tools are in the Additional Tools panel and the left-hand menu.
|
Tool |
What it's for |
|---|---|
|
Disks |
View your VPS's disks and their sizes |
|
Graphs |
Charts of CPU, memory, disk and network use over time, useful for spotting slowdowns or traffic spikes |
|
Network |
Your server's IP addresses and network interface details |
|
Reinstallation |
Wipe the VPS and install a fresh operating system |
|
Resource Notifications |
Set up email alerts when CPU, memory, disk or bandwidth usage passes a limit you choose |
|
Snapshots |
Save a point-in-time copy of your VPS and roll back to it later |
|
VM Power Tasks |
Schedule automatic power actions, such as a weekly reboot |
Before you reinstall
Reinstalling erases everything on the VPS, including websites, databases, email and your CSF firewall settings. Download anything you need first, or take a snapshot, then choose the new OS and confirm.
Using snapshots
Take a snapshot before risky changes such as OS upgrades, control panel installs or major config edits. If something breaks, restore the snapshot to return the server to that moment. Snapshots are not a substitute for off-server backups, and the number you can keep is limited by your plan (see Backups Files Limit in the Information panel).
