Our support team is dedicated to providing the solutions you require - reach out to us through live chat, telephone, and ticket message support!
CanHost monitors all computer hardware, OS activity, bandwidth, and power usage to ensure that everything is functioning as intended. Because we operate our own facilities, we do not rely on third parties to repair or troubleshoot errors that may occur. CanHost manages its own IP space, BGB, Routers, DNS, Firewalls and Servers. Network administrators are encouraged to add our RSS feed
account for real-time monitoring.
An alarming number of service providers are outsourcing services without the end user’s knowledge… The major Internet Service Providers (ISPs) in Canada use an American firm to provide email and hosting solutions. CanHost services are provided, maintained and delivered by our staff from our Canadian Facilities.
CanHost provides its clients with multiple routes to protect against upstream interruptions, and to enable faster access from Canadian fiber carriers. Our partnerships with ISPs guarantee that you will experience minimum network latency.
From Cisco routing equipment to cutting-edge Intel motherboards and processors, Kingston RAM and large 1TB+ drives, CanHost offers you more for your money and provides what you need to grow and to be successful. From registering your domain name to publishing applications, we provide high-availability secure routed email, DNS management, and IT services internally.
In the event of a power failure, our Liebert’s NPower uninterruptible power supply (UPS) with S+S redundancy provides ample time for our stand-by dedicated natural gas generator to come online. Nothing short of a complete catastrophic system-wide failure could render a server offline.
We have a dedicated 1 MW power feed that is upgrade-able to 3 MW on demand, ensuring our access to abundant power. Kelowna Transmission Lines start the generator automatically if a failure or voltage drop occurs, with battery backup systems in place for generator transition. The generator is regularly tested and inspected to uphold its optimal condition.
Unlike other data centers located in shared facilities, CanHost’s natural gas generator is not a shared resource. There is sufficient electrical generating capacity in the event of a major power failure.
CanHost utilizes video surveillance, as well as motion and breach alarms. We closely monitor air conditioning and climate control – ensuring that environmental changes will not compromise hosting client hardware, and that our server components are maintained at the manufacturer’s specifications for optimal use. For further insight into our security protocols, please contact a sales executive.
Unlike most other providers’ facilities, there are no water sprinkler systems located in CanHost facilities. There are no windows in the data storage area, and no plumbing is installed above or within. Tested CO2 extinguishers are readily accessible. Passive protection elements include both the installation of fire walls, and the use of non-flammable building materials to limit any chance of fire.